Inside Sales Representative – Calgary, AB (North)

Job Description


The Inside Sales Representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.


  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Recommend alternate products based on cost, availability or specifications
  • Present price, credit and terms in accordance with standard procedures and customers’ profitability profile
  • Accurately process customer transactions such as orders, quotes or returns
  • Provide accurate information regarding availability of in-stock items
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery
  • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
  • Fill requests for catalogues, information or samples
  • Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals
  • Setup and maintain customer files
  • Manage time effectively, meet personal goals and work effectively with other members of the distribution team
  • Communicate to the purchasing department unexpected increases or decreases in demand for products
  • Assist in scheduled physical inventory counts
  • Maintain proficiency in using computer, data entry terminal, other common office equipment and software
  • Follow company policies and procedures
  • Present a professional image at all times to customers and vendors
  • Perform other duties as assigned


Education and Experience

  • High School Diploma/Bachelor Degree preferred.

Knowledge, Skills, and Abilities

  • Delivers superior customer service
  • Effective listening, communication (verbal and written), negotiation and good phone skills
  • Demonstrated integrity and ethical standards
  • Technical expertise and knowledge of company products
  • Problem-solving and analytical ability
  • Accuracy and attention to detail
  • Comfortable in fast-paced environment
  • Professional demeanour
  • Able to handle difficult customers with diplomacy and tact
  • Manages time effectively and adapts quickly to changing priorities
  • Able to multi-task
  • Able to perform business math (basic algebra, compute rate, ratio, etc.)
  • Team player who works productively with wide range of people
  • Able to work independently with some direction
  • Capable of following written instructions and documented procedures
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Superior organizational skills
  • Demonstrated success meeting sales goals and growing sales · Knowledge of logistics, including carriers, shipping policies and procedures
  • Knowledge of Microsoft


The Bolt Supply House is your one-stop destination, in providing only the highest quality fasteners, industrial and safety products to companies and individuals throughout Western Canada. The Bolt Supply House Ltd was founded in 1948 by a local Calgary, Alberta couple and operated as a small family business supplying nuts and bolts in Calgary and area until 1962 when we opened our first branch in Regina, Saskatchewan. Since 1962 we have added another 12 locations for a total of 14 locations in Alberta, Saskatchewan, British Columbia and Manitoba.

The Bolt Supply House is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally-protected factors. Accommodation for applicants with disabilities is available on request during the recruitment process.

Job Types: Full-time, Permanent

Please email resume to Johnrey Umapas: